Our delivery is structured into phases, each broken down into sprints with defined deliverables.

Phases

Each phase will focus on high-level functional and technical objectives, such as platform setup, core module development, integration enablement, and migration. Phases will conclude with formal review and signoff, providing clear checkpoints for JPD to validate progress, raise feedback, and approve readiness for the next stage. Dependencies between phases will be mapped in the delivery roadmap to manage risk and ensure alignment with JPD’s priorities.

Sprints

Sprints will be time-boxed iterations, typically ranging from 2 to 4 weeks depending on complexity. Each sprint will deliver demonstrable, testable increments tied to agreed sprint objectives. Sprint outcomes will be deployed to staging environments for validation.

Jointly planned priorities and goals

Sprint priorities will be jointly set with JPD to ensure focus on high-value outcomes and alignment with program objectives.

Development of API-first, integration-ready features

All features will be designed and developed to support integration from the outset, reducing rework and de-risking later phases.

Built-in QA

Structured User Acceptance Testing (UAT), integration tests, e2e tests, accessibility compliance validation, and regulatory checks will be embedded in our quality gates, ensuring alignment with Brunei government standards. This QA process is continuous throughout the sprint and shall be especially focused on in the last phase of each sprint.

Deployment to staging for stakeholder demo and feedback

At the end of each sprint, deliverables will be deployed to the staging environment and demonstrated to JPD stakeholders for validation and feedback.

Formal sprint review with logged feedback

Each sprint will conclude with a formal review, during which achievements, blockers, and areas for improvement are discussed, and feedback is logged for incorporation into subsequent sprints.

Continuous delivery

Modules and features will be handed over incrementally as they are completed, not waiting for project-end delivery. Each handover will include:

• Working software
• Updated documentation (including API specifications and admin/user guides)
• Test reports
• Compliance artifacts
• Changelogs, where applicable

Parallel transition readiness

A parallel run phase will allow the legacy SPD system and the new system to operate concurrently for a defined period. This minimizes operational risk by enabling live validation of functionality, performance, and integrations before final cutover.

Post go-live hypercare

We will provide enhanced support during the stabilization period, with extended support hours, rapid defect resolution, and proactive system monitoring (including uptime, transaction success rates, latency, and error rates). Regular check-ins with JPD will ensure issues are addressed quickly and system performance is fine-tuned as needed.

Business continuity plan

A formal Business Continuity Plan (BCP) will be developed collaboratively during the platform setup phase and finalized for sign-off before the start of critical development activities. The BCP will cover risk mitigation strategies, fallback mechanisms, operational continuity, environmental resilience during development, data safeguards, and contingency measures for critical build and deployment stages. The plan will be revisited and refined at each significant project milestone.